Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and smAiT Inc.(“smAiT”, “we”, “us”), a company with its principal place of business at 3530 Bassett Street, Santa Clara, CA 95054, United States.

They apply when you visit or use smait.ai (the “Site”). By using the Site you accept them. If you do not accept them, please do not use the Site.

If you are using the Site for an organization, you confirm you are authorised to accept these Terms for that organization, and “you” means both you and it. The Site is intended for businesses and for adults; it is not directed at children.

The Site describes who we are and what we are building: The Robotics Workforce Platform, and the robotic workforces we deploy and operate for the organizations that hire them.

It is published for information. In particular:

• ▪Nothing on the Site is an offer to contract. Descriptions of capabilities, commercial models, pricing bases, deployment routes, and onboarding are provided so you can decide whether to talk to us. They are not terms you can accept by conduct, and they do not oblige us to supply anything.
• ▪Some of what we describe is in development. We are an early-stage company. Statements about what the platform will do, which environments we are onboarding, and where the business is going are forward-looking, reflect our plans at the time of writing, and may change. Do not rely on them as commitments.
• ▪Illustrative material is labelled where we can. Product previews, fleet consoles, figures, and interface mock-ups shown on the Site are illustrative rather than live operational data.
• ▪Nothing here is professional advice — legal, safety, regulatory, or otherwise. Decisions about deploying robots in your own environment need advice specific to that environment.

These Terms cover the Site only. They do not govern any robotic workforce, pilot, deployment, partnership, or platform access.

If we work together — a pilot, a deployment, robots supplied as a service, manufacturer or partner onboarding, or an account on the client portal at dashboard.smait.ai — that work is governed by a separate written agreement signed by both of us, together with any order form, statement of work, or data processing terms that go with it (each, a “Customer Agreement”).

Where a Customer Agreement and these Terms conflict, the Customer Agreement wins for everything within its scope. Service levels, safety and compliance commitments, acceptance criteria, fees, insurance, liability, data ownership, and retention are all matters for that agreement. They are deliberately not addressed here, and their absence from this page is not a statement that they do not exist.

We grant you a limited, personal, non-exclusive, non-transferable, revocable permission to access and view the Site, and to download or print individual pages for your own internal evaluation of whether to work with us.

You do not need an account, and we do not offer one on the Site. We may change, suspend, or withdraw any part of the Site at any time, and we may do so without notice. We do not promise the Site will be available uninterrupted.

You agree not to:

• ▪use the Site in breach of any law, or to infringe anyone's rights, including intellectual property and privacy rights;
• ▪copy, reproduce, republish, or redistribute the Site's content for commercial purposes, or present it as your own;
• ▪scrape, crawl, harvest, or use automated means to extract content or contact details at a scale that burdens the Site, or in breach of our robots.txt;
• ▪probe, scan, or test the vulnerability of the Site or any related system, or breach or circumvent any security or access control — other than good-faith security research reported to us as described in section 18;
• ▪introduce malware, or interfere with the Site's operation or with anyone else's use of it;
• ▪reverse engineer, decompile, or attempt to derive the source of any software made available through the Site, except where the law says you may;
• ▪use the Site, or information taken from it, to build or market a competing product or service, or to train a machine-learning model on our content without our written permission;
• ▪misrepresent your identity or your affiliation with smAiT, or use our name or marks in a way that suggests a partnership, endorsement, or certification that does not exist.

We may restrict or block access to the Site if we reasonably believe you are doing any of these things.

The Site and everything in it — text, design, layout, graphics, photography, video, diagrams, interfaces, and software — is owned by smAiT or our licensors and is protected by intellectual property law. Except for the limited permission in section 04, no rights are granted to you, by implication or otherwise.

“smAiT”, “smAiT OS”, our logo, and our product names are our marks. Third-party names, logos, and marks shown on the Site — including those of partners, manufacturers, programs, and customers — belong to their owners. Their appearance identifies a relationship or a technology we work with; it does not transfer any rights in those marks to you, and it does not imply that those owners endorse you.

What happens when you contact us

Our contact form prepares a message in your own email program rather than submitting it to us directly; it is sent, and reaches us, as ordinary email. What you choose to send is up to you.

Do not send us confidential information without an agreement in place. Unless we have signed a non-disclosure agreement covering it, anything you send through the Site is treated as non-confidential. Please do not send trade secrets, personal information about other people, or material you are not free to share.

Feedback

If you send us suggestions, ideas, or feedback about smAiT, our platform, or the Site, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it for any purpose, without obligation or attribution to you. You keep whatever rights you already had in it. We ask for this so that a good suggestion is not something we then have to avoid acting on.

We are not obliged to act on feedback, to keep it confidential, or to return it.

If you apply for a role, or introduce yourself speculatively, you confirm that what you tell us is accurate and that you are free to share it — including that it does not disclose a current or former employer's confidential information.

Applying does not create an employment relationship or an offer of one, and nothing on our careers pages is a promise of a role, a title, or terms. We handle applications as described in our Privacy Policy. We do not accept unsolicited agency submissions and will not owe a fee for them.

The Site links to other organizations' sites, and shows their names and logos. We do not control those sites, we are not responsible for their content or their practices, and a link is not an endorsement. Their terms and privacy policies govern your use of them.

Where we describe robots, technologies, or capabilities supplied by partners and manufacturers, those descriptions come from our work with them and are given in good faith. They are not warranties by us about another company's products.

Robotics hardware, software, and technical data can be subject to export control and sanctions law, including that of the United States. You may not access or use the Site, and we will not supply robots, software, or technical information, in breach of those rules.

You confirm that you are not located in, ordinarily resident in, or acting for a country or party subject to applicable embargoes or restricted-party designations, and that you will not re-export or transfer anything you obtain from us in breach of those rules.

How we handle personal information is set out in our Privacy Policy, which forms part of these Terms. You can change your cookie choices at any time using the Privacy Choices link at the foot of every page.

We take care over what we publish, but the Site is provided as it is. We do not promise that it will be accurate, complete, current, uninterrupted, secure, or free of errors, and we do not promise that it will meet your requirements.

To the fullest extent permitted by law, the site and all content on it are provided “as is” and “as available”, without warranty of any kind, whether express, implied, or statutory. smAiT disclaims all implied warranties, including any warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

This section is about the Site. It says nothing about the warranties, safety commitments, or service levels that apply to an actual deployment — those live in the Customer Agreement described in section 03.

To the fullest extent permitted by law, smAiT and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to your use of the site, whether in contract, tort, or otherwise, and whether or not we were advised of the possibility.

Our total aggregate liability arising out of or relating to the site and these terms will not exceed one hundred US dollars (US$100).

That cap reflects what this page is: a website you use for free, with no account and no payment. It does not apply to a deployment, which is governed by the Customer Agreement and carries its own liability terms. Some jurisdictions do not allow these limits, in which case they apply to you only as far as the law allows.

You agree to indemnify and hold smAiT harmless from claims, losses, and reasonable costs (including legal fees) arising from your use of the Site in breach of these Terms or of the law, or from material you send us that you were not entitled to send.

We will tell you promptly about any such claim, and you may control its defence and settlement — provided that any settlement which admits fault on our part, or imposes an obligation on us, needs our written agreement first.

These Terms, and any dispute arising out of them or out of your use of the Site, are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

If something goes wrong, please contact us first at info@smait.ai and give us a genuine chance to resolve it — most things are settled faster that way than by anyone filing anything. If we cannot resolve it within 45 days, the state and federal courts located in Santa Clara County, California will have exclusive jurisdiction, and we each consent to the personal jurisdiction of those courts.

If you are a consumer resident outside the United States, you may have the benefit of mandatory protections and courts in the country where you live, and nothing here takes those away.

We may update these Terms as the business changes. When we do, we will update the date at the top of this page, and where a change is material we will give reasonable notice on the Site before it takes effect. Continuing to use the Site after that means you accept the updated Terms. If you do not accept them, stop using the Site.

Changes to these Terms do not change a Customer Agreement already in place. That is amended only as that agreement says.

• ▪Severability. If a provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force.
• ▪No waiver. If we do not enforce a provision, that is not a waiver of it.
• ▪Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of the business.
• ▪No agency. These Terms do not create a partnership, joint venture, employment, or agency relationship between us.
• ▪Entire agreement. Together with the Privacy Policy, these Terms are the entire agreement between us about the Site, and replace anything said about it beforehand. They do not replace a Customer Agreement.
• ▪Notices. We may give notice through the Site or by email. You can reach us at the addresses in section 18.

Questions about these Terms: info@smait.ai. Privacy requests, security reports, and vulnerability disclosures: security@smait.ai — we respond to every disclosure, and good-faith research reported there is not a breach of section 05.