Trust & Safety
Trust is not a feature.
It is the foundation.
smAiT builds robots for the places people live, work, and receive care. That responsibility shapes every layer of our platform.
Our commitments
Plain-language commitments, on the surface — not buried in a policy.
Most companies handle privacy and safety by omission. We choose to state our principles where everyone can read them, in language that does not require a lawyer.
Human oversight
People stay in the loop. smAiT robots observe, assist, and report — humans review and decide. Our platform is built around human-in-the-loop operations.
Privacy by design
Robots that work among people must respect them. We design for data minimization, purposeful collection, and clear boundaries. No covert recording. Respect for bystanders.
Security at every layer
Every robot has a cryptographic device identity. Connections are encrypted in transit with mutual TLS. Access is controlled through enterprise single sign-on. Sites are isolated from one another on our multi-tenant platform.
U.S.-based and accountable
smAiT is headquartered in Santa Clara, California. We build from the United States with a focus on responsible deployment and accountable operations.
Safety in human spaces
Robots designed for dynamic human environments — with safety monitoring, conservative behavior around people, and continuous improvement from real-world operations.
Transparency with our clients
Clients can see what their robots are doing — status, tasks, alerts, software updates — through the client dashboard. Visibility is a trust practice.
Responsible deployment
Care environments deserve special care.
Senior living and care settings are among the most sensitive places a robot can enter. We treat them that way. Dignity comes first. Consent matters. People are not subjects to be monitored.
Robots should not remove the human touch. They should help people deliver it better — augmenting caregivers, never replacing them.
Security in human spaces
Situational awareness that still respects people.
Security robots widen what a team can see and respond to. That capability has to be exercised responsibly. We design for privacy-respecting situational awareness, not surveillance for its own sake.
Alerts are surfaced for people to review. Humans decide what happens next. Automation informs the response — it does not replace the judgment behind it.
Vulnerability disclosure
Found a security issue? We want to hear from you.
Responsible disclosure makes everyone safer. If you believe you have found a vulnerability in our platform or robots, please reach out.
Trust & Safety
Questions about how we operate?
We are happy to walk through our practices in detail — how data is handled, how robots are secured, and how humans stay in control. If it matters to you, it matters to us.